Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any item that has been used, tampered with, or otherwise degraded from its original condition is subject to a disposal fee subtracted from the refund payment. 

To start a return, you can contact us at owen@summerizeshop.com. Please note that returns will need to be sent to the following address: Summerize, 2128 Clark Ave Apt 608, Raleigh, NC 27605 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Summerize reserves the right to suspend a customer's ability to return products when return policy abuse is evident.

You can always contact us for any return question at owen@summerizeshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All non-clearance items in the Summerize catalog are eligible for return. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to complete an exchange is to return the item you have, and once the return is accepted, make a separate purchase for the new item. One exchange per purchased item is permitted. Summerize reserves the right to suspend a customer's ability to exchange items when exchange abuse is evident.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if any restocking fee applies. You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund after our processing is complete. 

If more than 15 business days have passed since we’ve approved your return, please contact us at owen@summerizeshop.com.